top of page

STORE POLICY

Customer Care

Need assistance? Click the live-chat icon at the bottom right of our site to connect with our support team instantly—no phone number needed. We’re available Monday–Saturday, 10 am–6 pm IST. Once your order is confirmed, we’ll share a dedicated support line for any follow-up questions or concerns.

Privacy & Safety

Your trust is our priority. We collect only the information required to process and deliver your order—namely your name, shipping address, email, and phone number. Here’s how we keep your data safe:

  • Secure Transactions: All payments are handled through Upay and Razorpay, both of which use SSL encryption and comply with PCI-DSS standards. We never store your card or bank details on our servers.

  • Limited Sharing: We share your personal information only with our payment partners (Upay, Razorpay) and our logistics provider to fulfill your order. We do not sell or rent your data to third parties.

  • Encrypted Storage: Your order details and contact information are stored on encrypted servers. Access is restricted to authorized personnel only.

  • Order Notifications: Once your purchase is confirmed, you’ll receive an email with order summary and tracking details. We’ll send you shipping updates until your package is delivered.

  • Privacy Rights: You may request to view, update, or delete your personal data at any time by contacting us via live chat. We’ll respond to all privacy requests within 48 hours.

Shop confidently—your information is protected every step of the way.

Wholesale Inquiries

Looking to stock genuine Himalayan Rudraksha beads in your store or online shop? We offer tailored wholesale programs with:

  • Flexible MOQs: Starting at 100 beads or malas per order

  • Tiered Discounts: Larger orders unlock deeper savings

  • Priority Support: Dedicated account manager and live-chat access for quick reorders

  • Custom Packaging: Branded or unbranded options to fit your retail needs

To get started, click our live-chat icon or email wholesale@therudrakshashop.com with your product interests, estimated quantities, and any special requirements. We’ll respond within 24 hours with pricing, sample options, and next steps.

Payment Methods

Payment Methods

• Credit & Debit Cards (Visa, MasterCard, Amex) via Razorpay
• UPI Payments via Upay
• Netbanking & Wallets (Razorpay-supported banks and wallets)

All transactions are secured with SSL encryption and comply with PCI-DSS standards.

bottom of page